Refund Policy

Refund Policy

OF THE RETURN

7.1. Users may only return the purchased product in accordance with the following conditions:

Rules:

7.1.1. Communicate your intention to return the merchandise to the Customer Service Department of ROCKETERIAS, by sending an e-mail ([*]), within a period of no more than 7 (seven) days from the date the product was received.

7.1.2. You must pack the product in its original packaging, without signs of use, without odors, accompanied by the invoice or purchase note, the labels in original condition, without having them torn off, and all the accessories that accompany the product, to the address where it is established at the time of delivery.

7.1.3. The labels, both those of ROCKETERIAS and those of the designers (when applicable), must be attached to the corresponding garments or products.

7.1.4. The shipping of the product is the exclusive responsibility of the User and must occur within the term of 7 (seven) days from the date of delivery. Returns will only be accepted after the communication mentioned in point 7.1.1 has been confirmed.

7.1.5. The return will only be made after having received and analyzed the conditions of the returned product. If any irregularities are found, such as damage, signs of use, or lack of accessories, ROCKETERIAS may not accept the return, resending the product to the User without prior consultation with the latter.

7.1.6. Once the return is accepted, ROCKETERIAS will credit the total amount of the item purchased in coupons that can be used on future purchases.

7.2. The reception of the product with a damaged, open, or wet box must be notified, and the User must immediately notify ROCKETERIAS' Customer Service Department, by e-mail ([*]).

RETURN FOR CAUSES ATTRIBUTABLE TO ROCKETERIAS

8.1. When there is a case in which ROCKETERIAS has sent a defective product or a product other than the one purchased by a User, the Users may only return the purchased product, according to the following rules:

8.1.1. Communicate your intention to return the merchandise to the Customer Service Department of ROCKETERIAS, by sending an e-mail ([*]), within a period of no more than 7 (seven) days from the date the product was received.

8.1.2. You must pack the product in its original packaging, without signs of use, without odors, accompanied by the invoice or purchase note, the labels in original condition, without having them torn off, and all the accessories that accompany the product, to the address where it is established at the time of delivery.

8.1.3. The labels, both those of ROCKETERIAS and those of the designers (when applicable), must be attached to the corresponding garments or products.

8.1.4. The shipment of the product will be charged to ROCKETERIAS, and must occur within the term of 7 (seven) days from the date of delivery. Returns will only be accepted after the communication mentioned in point 8.1.1. has been confirmed; and the following must be done: Print the ROCKETERIAS return authorization letter for such purposes.

8.1.5. The return will only be made after having received and analyzed the conditions of the returned product. If any irregularities are found, such as damage, signs of use, or lack of accessories, ROCKETERIAS may not accept the return, resending the product to the User without prior consultation with the latter.

8.1.6. Once the return of the product has been accepted, ROCKETERIAS will proceed to carry out a refund of the amount paid. When payment has been made by credit card, ROCKETERIAS will request the Bank to cancel the amount in whole or in part, as the case may be, and the refund will be reflected in the next statement of the charge made. In case the amount has been paid with any other means of payment, ROCKETERIAS will make a bank transfer to the bank CLABE that the User provides for this purpose. The delivery of the product under such conditions will imply acceptance of the product in the condition in which it is found.

8.2. The reception of the product with a damaged, open, or wet box must be notified, and the User must immediately notify ROCKETERIAS' Customer Service Department, by e-mail ([*]).

8.3. On the other hand, and in the event that the product has not been sent to the User due to lack of inventory or theft, ROCKETERIAS will proceed to refund the amount paid. When the payment has been made by credit card, ROCKETERIAS will request the Bank to cancel it in total or partial as the case may be, and the refund will be reflected in the next account statement of the charge made. In the event that the amount has been paid with any other means of payment, ROCKETERIAS will make a bank transfer to the bank CLABE that the User provides for this purpose.